Pub company forced to apologise after diner finds glass in burger

by XPRESS, 02 February 2016

A Metropolitan Pub Company pub has been forced to apologise after a diner at a London pub claimed to have found a large piece of glass in her burger on Monday night.

Lauren Lunn Farrow has described how she visited the Merchant pub in Battersea – operated by Greene King under the Metropolitan Pub Company brand ‒ and cut into her burger only to find a shard of glass in her meal. She took a photo of the glass and said she had subsequently complained to the pub management, who reportedly gave her the meal for free, plus some free drinks.

In a statement, a spokesperson for parent company Greene King said: “Food safety is our top priority and we apologise unreservedly for this completely unacceptable and isolated lapse in our usually very high standards.

"As soon as this was brought to our attention we launched a full investigation into how this could have happened and have already taken appropriate action to ensure something like this never happens again.”

Despite this, Farrow said she had found the incident “traumatic”, had not been happy with the pub’s response to the situation at the time, and claimed that she “could have cut my throat open”, according to the London Evening Standard newspaper.

The Metropolitan Pub Company operates over 70 varied pubs in and around London, including family-friendly sites, food-led properties, sports TV venues and wet-led boozers.

Article Source: The Caterer