Are you passionate about hospitality, exceptional service, and creating unforgettable guest experiences? Do you have what it takes to lead and inspire a team of dedicated professionals in a renowned 4-star hotel in the heart of Edinburgh's city center? If so, we want to hear from you!
The Place:
Nestled in the heart of Edinburgh's bustling city centre, our client's 4-star hotel is celebrated for its quality accommodations and culinary excellence. They take pride in offering their guests an unforgettable experience from the moment they step through the doors. Our client is looking for a Front of House Manager to join their team and ensure that every guest's stay is nothing short of exceptional.
The Benefits:
- Highly competitive salary starting at £32,000 per year with an annual review.
- 29 days of holiday to relax and recharge.
- A comprehensive well-being programme to support your health and happiness.
- Training programme to enhance your skills and career development.
- Discounts on accommodation and food and beverage across the hotel group.
- A company that values work-life balance, offering time back for any overtime worked.
The Job:
As their Front of House Manager, you will play a crucial role in their mission to exceed guest expectations. Your responsibilities will include:
- Leading and supporting the front of house team, including night shifts, to ensure a seamless guest experience.
- Promptly addressing all guest reviews and feedback in a professional and efficient manner.
- Collaborating closely with the Operations Manager to deliver high-quality service to all guests.
- Identifying training needs within your team and providing the necessary support and coaching.
- Maintaining a hands-on and visible presence, especially during busy periods, to ensure top-notch service delivery.
The Person:
- Experience in reception and a passion for hospitality and customer service.
- Strong leadership skills and a desire to support and develop your team.
- Exceptional interpersonal and communication abilities.
- A commitment to maintaining a positive and professional image for the hotel.
- A proactive approach to problem-solving and a keen eye for detail.
This position is perfect for those who have experience in reception and are ready to take the next step in their career as a Front of House Manager.
If you are a dedicated professional with a passion for hospitality and the drive to ensure every guest leaves with a smile, we encourage you to apply for the Front of House Manager position for this 4-star Edinburgh city centre hotel.
Join our client's team and be a part of creating memorable experiences for their valued guests. Apply now and start an amazing journey!