Costa coffee to launch pre-order drinks service with app

Costa coffee to launch pre-order drinks service with app

Whitbread-owned Costa Coffee has launched a mobile pre-order drinks service for members of its Costa Coffee Club loyalty programme.

Costa Collect will allow members to order their drink through the programme’s app before picking it up at their chosen store.

Initially launching in 111 London stores, the company plans to roll the service out UK-wide in 2019.

The app allows users to identify their nearest store and order any drinks from the barista-made menu including size, milk type and added extras.

Payment is made through the app with digital VAT receipts sent via multiple channels.

Costa Coffee global digital and loyalty director Arslan Sharif said: “Our insights tell us customers expect innovations that enhance their day-to-daybusy lives by making it easy and convenient to buy their favourite drink. We’re delighted to be able to offer customers across London the chance to take back some precious time in their day with the launch of Costa Collect. We look forward to customers discovering new and faster ways to enjoy great coffee as we look to expand the Costa Collect service UK-wide in 2019.”


Article credit: Propel info